Questions
Frequently Asked Questions
Answers to what we are asked most often. If yours is not here, just ask.
General
Where is Astute Technologies based?
We are based in Windhoek, Khomas Region, and supply and support clients across Namibia. For installations outside Windhoek we quote travel as a separate, visible line item.
How long has the company been operating?
We have been serving clients across gaming, retail, hospitality and professional services since 2020 — more than five years of supplying, installing and supporting business technology.
How do I get a quote?
Send us an enquiry through the contact form or call +264 81 852 9722. For anything involving installation we prefer a short site visit first, so the quote reflects real conditions rather than assumptions.
Equipment & Supply
Do you supply complete computer sets or individual parts?
Both. We supply complete sets — tower, monitor, keyboard, mouse and cabling, delivered configured with the operating system installed — as well as individual components, peripherals, cabling, networking equipment and power protection from our catalogue.
Which computer brands do you supply?
Primarily Dell and Acer for business machines, alongside other brands where a specific requirement calls for it. We recommend based on how the machine will actually be used rather than pushing a fixed specification.
Is equipment delivered ready to use?
Yes. Computers are delivered with the operating system and core software installed and tested. POS and gaming systems are installed on site, configured to your operation and handed over only once they are working.
Do you handle warranty claims?
We do. If equipment we supplied fails within its warranty period, we manage the claim process with the manufacturer on your behalf rather than leaving you to chase it.
Gaming & POS Systems
What does the Bingo and Lucky 6 package include?
The draw engine, cashier terminals, player displays and operator back office, installed and configured on site. Staff training is included with handover, and we remain available for support once you are trading.
Can you set up a POS system for an existing business?
Yes. We load your existing product catalogue and pricing, configure the tills, set up user permissions for cashiers and supervisors, and train your staff before you go live.
What happens if a betting terminal fails during trading hours?
Call the 24/7 emergency line. We hold spares locally specifically so a failed terminal does not close an outlet — the priority is getting you trading again, with the fault diagnosed afterwards.
Support & Maintenance
What support plans are available?
Three levels: Basic for essential cover, Professional for businesses that need faster response, and Enterprise for fully managed support. All include access to the emergency line for business-critical failures.
Do you offer support outside business hours?
Yes. Our emergency support line operates 24/7 on +264 81 852 9722 for critical failures. Routine requests are handled during business hours: Monday to Friday 08:00–17:00 and Saturday 09:00–13:00.
Do you support equipment you did not supply?
In most cases yes. We will assess the equipment first and tell you honestly whether supporting it is sensible or whether replacement would cost less over time.
Do you provide data backup and recovery?
Yes — scheduled, monitored backups with tested recovery. A backup nobody has ever restored is not a backup, so we verify that restores actually work rather than assuming they do.
Ready to Transform Your Business?
Tell us what you need and we will come back with a practical, costed proposal.